Ventaza E-Grocer Mobile Application

Privacy Policy

Last Updated: May 26, 2026

Welcome to Ventaza E-Grocer Mobile Application (“App”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services.

By using the Ventaza E-Grocer App, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address
• Profile Picture (optional)
• PIN/Postal Code

B. Order & Transaction Information

• Grocery orders
• Payment details (processed securely through payment gateways)
• Purchase history
• Delivery preferences

C. Device Information

• Device model
• Operating system version
• App version
• IP address
• Device identifiers
• Mobile network information

D. Location Information

With your permission, we may collect real-time location data for delivery address detection, nearby store suggestions, and order tracking.

2. How We Use Your Information

• Create and manage your account
• Process and deliver grocery orders
• Provide customer support
• Improve app performance and user experience
• Send order updates and notifications
• Detect fraud and maintain security
• Offer promotions and discounts

3. Payment Information

We do not store your debit/credit card details directly on our servers. Payments are processed through secure third-party payment gateways.

4. Sharing of Information

We may share information with delivery partners, payment providers, analytics providers, and government authorities when required by law.

5. Data Security

• Secure API communication (HTTPS)
• Encrypted data storage
• Access control mechanisms
• Regular security monitoring

6. Notifications

The app may send order confirmations, delivery updates, promotional offers, and service announcements.

7. Cookies & Analytics

We may use cookies, SDKs, and analytics tools to improve app functionality and personalize user experience.

8. Third-Party Services

Our app may use services such as payment gateways, Google Maps, Firebase Notifications, and analytics platforms.

9. Data Retention

We retain your information only as long as necessary for legal compliance, order processing, and business operations.

10. Your Rights

• Access your data
• Update or correct information
• Delete your account
• Withdraw permissions
• Request data export

11. Children’s Privacy

Our services are not intended for children under 13 years of age.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the application.

12. Photo and Video Access

Photos and Videos Access

Our application may request access to photos and videos stored on your device to enable features such as image and video selection, upload, or sharing. Access is granted only with your permission and is used solely to provide the functionality you request. We do not access, collect, scan, or monitor your entire media library. Photos and videos are processed only when you explicitly select them within the application. We do not sell your media content to third parties. Any uploaded media is used exclusively for the services provided by the application and handled in accordance with applicable privacy and data protection requirements.

14. Contact Us

Company Name: Ventaza E-Grocer
Email: support@Ventaza.com
Phone: +91-XXXXXXXXXX
Address: India

Consent

By using the Ventaza E-Grocer Mobile Application, you consent to this Privacy Policy and agree to its terms.